100% Money back Guarantee We are so confident in our products that when you purchase any of our products, we will guarantee your full satisfaction. If for any reason, you are not completely satisfied with your purchase you may return it within 30 days for a full refund or exchange. (less shipping and handling). When returning items after 30 days, we charge a restocking fee of 10% on the total price of the returned items. It is our policy that shipping fees are never refunded unless items were damaged. We do this as we will never receive refunds on any shipping fees from USPS, FedEx or UPS unless we are able to file a claim. Claims take anywhere from 2 weeks to 6 months to process with any of these carriers, and it takes on average of 2 hours to fill out all paperwork and file it properly. Please understand that we are not out to make profits on shipping, however we are not willing to lose money over it either. We have not raised our shipping rates in over 6 years even though all the carriers have done so repeatedly. We are trying very hard to keep shipping costs down as we are a small company and large volume pricing doesn't apply to us. If you have any questions, comments or concerns regarding this matter, please feel free to contact us. Email: sales@northernlodge.com Phone: 1-888-737-3696 Upon receiving your order, we urge you to INSPECT ALL ITEMS PURCHASED for any damage, which might have incurred during transit. If any of the items you ordered have been damaged, are incomplete, or missing, please call our customer service department. Any claims for damaged or missing items made after 30 days are subject to additional charges.