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We encourage our users who visit external sites from links within Northernlodge.com to read the privacy statements of those sites, as their privacy practices may differ from ours.
If you have questions or concerns regarding this statement, you should contact our customer service department immediately by calling 1-888-737-down (3696).
Welcome to The Northern Lodge Down Co.’s Online Store.
In order to make you feel comfortable and secure in our online store, Northern Lodge has taken numerous precautions to guard your security while making purchases online. Our goal is to make you feel as comfortable shopping here as you would from our retail showroom. We will never sell, trade, lease, give or rent ANY of your personal information to ANYONE for any reason, with out your direct permission. We value you as a customer and will therefore treat you with all the respect and curtsey that all our valued customers deserve, and how we would want to be treated.
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Privacy
For customers placing orders on northernlodge.com: your name, address and phone numbers will NOT be supplied to a third party to verify your information, and therefore no outside company will gain access to any of your personal information through our web site.
Any request for information on any account will not be honored from any law enforcement agency without all supporting documentation evidencing authorization to receive the information requested. This sensitive information will NEVER be given out for telephone requests. An official request, for any request less than an issued Court Order, will be evaluated on a case-by-case basis according to the unique situation and level of urgency, as well as the law enforcement agency making the request.
Personal information that you offer to Northern Lodge Down Co. using our on-line store, is collected by Northern Lodge Down Co. and used for future customer updates that specifically relate to your earlier requests. In order to keep you informed of new and exciting products we add to our store, we occasionally send out new product notifications by email and USPS. You can, however, have your name put on our do-not-share list by simply letting us know. You can contact us by telephone, fax or email.
If you do not want to receive e-mail from us in the future, please let us know by sending an e-mail to us or by writing to us at the above postal address and telling us that you do not want to receive e-mail from our company. Note: We do not make the e-mail addresses of those who access our site available to any other organizations or companies.
If you provide us with your postal address, you may receive periodic catalogs from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by sending an e-mail to us, or writing to us at the above postal address. Please provide us with your exact name and postal address. We will be sure your name will be removed from the mailings of this information.
If you provide us with your telephone number or facsimile (FAX) number, you may receive telephone or FAX contact from us with information regarding your orders or requests for information. Please provide us with your correct phone numbers or FAX numbers so we can contact you if we have a problem with your order.
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Security
What kind of security procedures are in place to protect the loss, misuse or alteration of information under Northern Lodge Down Co.’s control?
Northern Lodge Down Co. values your business and is committed to doing everything possible to make our online ordering process 100% secure. As always, our 100% satisfaction guarantee applies to any and all purchases from Northernlodge.com.
Secure Ordering Process
Any credit card information you enter on our site is strongly encrypted by industry-standard protocol, and transferred to our secure server. Northern Lodge Down Co. uses SSL to communicate with secure browsers like Netscape and Internet Explorer. These browsers encrypt your credit card and personal information in a way that makes it extremely difficult for anyone to decode.
Once you have completed your order online, our security procedures do not end. For example, the moment you press "submit" to send your order, it is automatically locked in our Secure Server, which is virtually impossible for outside sources to extract your information.
Ways to tell when you are in a secure section: In all browsers, look for the "http" in the URL to change to "https." The added "s" represents that you have entered a secure area. The entire ordering process on our online store, from when you decide to checkout until your order is confirmed, is conducted on a secure server. Our secured ordering pages are hosted at https://secure.dstech.us. Further, many popular browsers have a symbol to indicate secure mode. Specifically:
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Netscape Navigator 2.0/3.0 - A complete key will appear at the bottom left side of your browser window if you are operating in secure mode. When unsecure, the key will be broken.
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Netscape Communicator 4.0 - A closed lock will appear at the bottom left side of your browser window when you are in a secure section. When unsecure, the lock is open.
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MS Internet Explorer - A closed lock on the lower right side of the browser window indicates a secure page. If unsecure, nothing is present.
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TIPs -
*If you have never ordered anything online because of security issues, we have the following suggestion. We tell our skeptical clients that if you are scared to use your credit card because of the threat of credit card theft, then this is an easy way to keep track of transactions, authorized and unauthorized, on your credit card, and conquer your on-line phobias. Apply for a new credit card and use ONLY that card for on-line purchases. It is quite easy to obtain a new credit card today, as the companies are competing harder than ever for your business. After you receive your new card, call the company and either drop the spending limit to $1000, or limit a single transaction to $1000. (Most people who order items off the internet typically do not buy any one purchase over $1000). This accomplishes two things. (1) It gives you peace of mind that internet pirates will not be able to steal your credit and leave you with a $10,000 credit card bill. (2) It protects the credit card company from fraudulant purchases over $1000.
*Be sure to only purchase items online that you can pay for immediately.
*Write the credit card company a check for the amount of your purchase directly after you complete the transaction, and mail it out the next day. You can make multiple payments per month on your credit card. You will increase your credit rating and will not incur the monthly interest fees!
To further ensure our customer security and site performance, our web servers are hosted off-site.
If you are still unsure of giving your credit card over the Internet, please feel free to phone, fax, or mail your order to us.
For telephone ordering or assistance, please call 1-888-737-down (3696).
Our fax number for orders is 1-906-789-9322.
Or, send your order to:
Northern Lodge Down Co.
Attn: Order Processing
7292 US 2 & 41 & M-35
Gladstone, MI 49837
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